Terms of service

Terms & Conditions

Overview

This website is operated by Haeina GbR. Throughout the site, the terms “we,” “us,” and “our” refer to HAEINA. HAEINA offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms”), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or content contributors.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the current store shall also be subject to these Terms.
You can review the most current version of the Terms at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are of legal age in your country of residence or have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any legitimate reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, without express written permission by us.
Headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Conclusion of Contract, Contract Language, and Storage

The product listings in the online store do not represent a legally binding offer but an invitation to place an order.
You can place products in the cart and correct your entries at any time before submitting your binding order by using the correction tools provided in the order process.
By clicking the “Buy Now” or “Place Order” button, you submit a binding offer.
You will immediately receive an automated email confirming receipt of your order.
A contract is only concluded when we accept your order via a separate order confirmation email or by shipping the goods.
The contract language is German.
We store the contract text (order data and Terms). For security reasons, your order details are not permanently accessible online. You will receive your order data by email.

Section 4 – Prices, Shipping Costs, Taxes

All prices are stated in Euros (€) including statutory VAT, plus any applicable shipping costs, which are shown separately during checkout.
For deliveries outside the EU, additional customs duties, taxes, and fees may apply, which are the responsibility of the customer.

Section 5 – Payment Terms

We offer the following payment methods: PayPal, Klarna (depending on availability: invoice, installment payment, Sofort), and other payment options displayed during checkout.
If you choose Klarna, a credit check may be performed; claims may be assigned to Klarna.
The terms and conditions of the respective payment service providers apply in addition.

Section 6 – Delivery, Shipping Area, and Delivery Times

Delivery is made by DHL or Hermes to the delivery address provided during checkout within the indicated shipping regions.
Delivery times are displayed during checkout.
Partial deliveries are permissible if reasonable; any resulting additional shipping costs will be borne by us.
For consumers, the risk of accidental loss passes only upon delivery of the goods.

Section 7 – Retention of Title

The goods remain our property until full payment has been received.

Section 8 – Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These may be limited in quantity and subject to our Return & Refund Policy, available under “Returns & Withdrawal.”
We make every effort to display product colors and images as accurately as possible; slight variations may occur due to technical limitations.
We reserve the right to restrict the sale of our products or services to certain persons, regions, or jurisdictions and to limit quantities.
Product descriptions and prices are subject to change at any time.

Section 9 – Accuracy of Billing and Account Information

We reserve the right to refuse any order.
We may limit or cancel quantities purchased per person, per household, or per order.
In such cases, we will notify you via the email address provided during purchase.
You agree to provide current, complete, and accurate purchase and account information and to promptly update this information as needed.

Section 10 – Optional Tools

We may provide access to third-party tools over which we neither monitor nor have control.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties.
Use of these tools is entirely at your own risk and subject to the third party’s terms.

Section 11 – Third-Party Links

Third-party links on this site may direct you to websites not affiliated with us.
We are not responsible for their content, policies, or practices.
Please review the terms and privacy policies of third-party websites carefully.

Section 12 – User Comments, Feedback, and Submissions

If you send comments or content to us, we may use them without obligation to compensate, maintain confidentiality, or respond, as permitted by law.
You warrant that your comments do not infringe any third-party rights and do not contain harmful software.
You are solely responsible for your submissions.

Section 13 – Personal Data

The submission of your personal data is governed by our Privacy Policy, available under the “Privacy” section of our shop.

Section 14 – Errors, Inaccuracies, and Omissions

Information on the website may occasionally contain typographical errors or inaccuracies.
We reserve the right to correct such information and cancel orders where legally permitted.
Mandatory legal information and update obligations remain unaffected.

Section 15 – Prohibited Uses

In addition to other prohibitions, you are prohibited from using the site or its content for:
(a) unlawful purposes;
(b) soliciting others to perform unlawful acts;
(c) violating laws or regulations;
(d) infringing intellectual property rights;
(e) harassment or discrimination;
(f) submitting false or misleading information;
(g) spreading malware;
(h) collecting or tracking personal information;
(i) spamming or phishing;
(j) obscene or immoral purposes;
(k) circumventing security features.
We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

Section 16 – Warranty and Liability for Defects

Statutory warranty rights apply.
For consumers, the limitation period for defect claims is two years from delivery of the goods.
Any voluntary manufacturer warranties remain unaffected.

Section 17 – Liability

We are fully liable in cases of intent, gross negligence, or for damages resulting in injury to life, body, or health.
For simple negligence, we are liable only for the breach of essential contractual obligations (cardinal duties); in such cases, liability is limited to foreseeable, contract-typical damages.
Claims under the Product Liability Act and assumed guarantees remain unaffected.
Otherwise, liability is excluded.

Section 18 – Termination

Obligations and liabilities incurred prior to termination remain in effect.
These Terms are effective until terminated by either you or us.
You may terminate these Terms at any time by ceasing use of the site.
We may terminate the agreement immediately in case of violations, and you will remain liable for any outstanding amounts.

Section 19 – Entire Agreement

These Terms, together with any additional policies posted on this site, constitute the entire agreement between you and us.
Failure to enforce any right or provision shall not constitute a waiver.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 20 – Governing Law, Consumer Protection, ODR

These Terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
Mandatory consumer protection provisions of your country of residence remain unaffected.
The EU Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/.
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Section 21 – Changes to the Terms

You can review the most current version of the Terms at any time on this page.
We reserve the right to amend these Terms in the future.
For existing contracts, the version in effect at the time of conclusion applies.
We will announce material changes on the website in an appropriate manner.

Section 22 – Contact Information / Legal Notice

Haeina GbR
Lerchenauer Str. 15, 80809 Munich, Germany
Email: support@haeina.de
VAT ID: DE456328762